Refund policy

Returns & Refunds

We want you to be satisfied with your Campvera purchase. If you have an issue with your order, please contact us as soon as possible after delivery. Return requests must be submitted within 30 days of delivery, subject to the eligibility requirements below.

Returns

To be eligible for a return, your item must be unused, in its original condition, and include its original packaging and accessories.

Before returning an item, please contact us for return authorization and instructions. Do not send products back to the address shown on the shipping label or to the manufacturer without contacting us first. Returns sent without authorization may not be accepted.

Customers are responsible for return shipping costs for change-of-mind returns unless otherwise required by law. Original shipping charges, if any, are non-refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your product arrives damaged, defective, incomplete, or you receive the wrong item, contact us as soon as possible and provide your order number along with photos or video showing the issue.

If we confirm the product is damaged, defective, or incorrect, we will work with you to provide an appropriate replacement or refund at no additional cost.

Cancellations

If you need to cancel an order, contact us as soon as possible. We will make every reasonable effort to cancel it before fulfillment begins. Once an order has entered processing or has shipped, we may not be able to cancel it.

Refunds

Once an approved return is received and inspected, we will notify you of the refund decision. Approved refunds will be issued to the original payment method. Your bank or card issuer may require additional time to post the refund.

Lost or Missing Packages

If tracking indicates that your package has been lost in transit or your order has not arrived within the expected delivery window, please contact us so we can investigate with the shipping carrier and fulfillment provider.

Exceptions

Items that have been used, damaged after delivery, altered, or returned with missing parts or accessories may not qualify for a return or full refund, except where the product was defective or where otherwise required by applicable law.

Contact Us

To request a return, cancellation, replacement, or refund, please contact Campvera through the contact information provided on our store. Please include your order number and a brief description of the issue.